Replacement for incorrect or damaged goods
If we have dispatched an incorrect product (our mistake) in your order or if the product you have received is damaged upon arrival, please email us a picture of the product you received to support@simplynatural.ie
To obtain a replacement product please send your item to: Simply Natural, Unit 10A, Adelaide Court, Albert Road Glenageary Dublin IE, with a completed ‘Product Return Form’ included.
Once the returned product is received by us we will dispatch a replacement product to you.
For NATULIQUE Returns
It is our policy that no Natulique product may be returned to us after purchase.
This is due to the cumbersome measures required to verify the production dates with the manufacturer and the eligibility of the product to be resold.
Beauty Works Hair Extensions – Faulty Goods
If your hair extensions appear faulty due to quality issues the fault must be reported to us via email to support@simplynatural.ie within a maximum of 7 days of the delivery date; this is due to human hair being a consumable item during wear. Once we have received your email we will send you a “Hair Report Form” to complete.
With regards to buying and using Beauty Works Hair Extensions, we only recommend the use of Beauty Works Aftercare and cannot guarantee the quality of any Beauty Works extensions with other formulas/products.
All returns of hair deemed faulty must have a fully completed Hair Report Form. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 91 days will result in the goods being destroyed.
Any colouring, toning (including silver shampoos) or tinting of extensions is done entirely at the customer’s own risk and we will not test, refund, or exchange any extensions that have been exposed to the above. All hair extensions must be returned in the original product colour.
We must receive the hair within 7 days of the complaint being made, this will then be sent to the U.K to be examined and inspected by the Quality Control Department.
Goods are not considered faulty if their condition deteriorates due to poor hair management including, but not limited to, heat damage, incorrect aftercare, or poor application of extensions. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer at your cost and we will not refund or replace the goods. Please note that testing of faulty hair can take up to 30 days.
We do not guarantee the use of our hair extensions whilst on holiday/ in warmer climates for various reasons, including discolouration of the hair when coming into contact with the swimming chlorine and the hair drying out due to excessive heat. We strongly advise all customers using hair extensions avoid both chlorine and sea water as this can damage hair and hair colour.
We will not be held responsible for any additional expenses due to faulty goods eg removal or application costs. We strongly recommend that a qualified professional applies the extensions and that customers are to have a consultation before any permanent extensions are applied.
Beauty Works Clip In Hair Extensions
There are no returns for Beauty Works Clip In Extensions unless an incorrect product (our mistake) has been dispatched. Beauty Works Hair Extensions cannot be returned or exchanged for hygiene reasons.
Change of Mind or You Have Ordered the Wrong Product by Mistake (excluding Beauty Works Clip In Extensions)
We will only accept returns within 7 days of delivery. If 7 days have gone by since you received your purchase, unfortunately we cannot offer you a replacement or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To process your return, we require a 'product return form' to be fully completed and sent with the item that you are returning. This form may be found below. Please do not send your purchase back to the manufacturer.
If you have ordered the wrong product by mistake, or you wish to exchange the product for a different size or colour, you must order the correct item through our website and pay for same in full and return the product you wish to exchange with the Product Return Form filled out. The product to be exchanged must be unused and in all of its original packaging. If we accept the return, we will refund your original purchase (less the shipping cost).
Download return form
Returning Products
If you are returning products, you must fill out the ‘Product Return Form’ which is on our website and place it with the product you wish to return.
To return your product, you should mail your product to: Simply Natural, Unit 10A, Adelaide Court, Albert Road Glenageary Dublin IE A96 V3W4
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €30, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Any returned goods that we receive which are outside this Returns Policy will be defined as ‘In Dispute’. Such ‘In Dispute’ items will not be refunded or exchanged. A reason for this decision will be provided.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@simplynatural.ie
Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.